Cancellation Terms

1. Online shop orders

• More than 48 h before delivery/pickup: free cancellation, full refund
• 24–48 h before: cancellation possible; up to 50% retention if production started
• Less than 24 h: generally no refund for fresh goods already produced

Custom/personalised orders may be non-cancellable after confirmation. Contact info@print-coffee.com with your order number.

2. Catering and events

• Up to 14 days before: free cancellation, deposit refunded
• 7–13 days: 50% cancellation fee
• Less than 7 days: 80–100% depending on resources committed

One free reschedule if notified at least 7 days in advance, subject to availability.

3. Office Donuts subscription

Cancel with 7 days’ notice to the end of the billing period. Pauses (e.g. holidays) by arrangement.

4. Refunds

Refunds to the original payment method within 14 days after confirmed cancellation.

5. Uncollected orders

No refund for perishable goods not collected or not delivered due to customer unavailability.

6. Right of withdrawal

See Withdrawal Policy; exceptions for perishable and custom-made goods.

7. Special cases

We aim for fair solutions (reschedule, partial refund) for official restrictions or venue cancellation on customer side where reasonable.